Off that bat, I consider myself a pretty considerate and understanding person.
Those of you who have known me for a while, through the blog, on Twitter or through the odd trade or two, will hopefully attest to this very fact (thank you very much)!
The only reason I mention this is because I’ve just run into an issue with a seller on eBay that I wanted to share with you and hopefully get your thoughts on the matter. Last October I entered my 15th year of trading on the ‘Bay and this is the first time anything like this has happened.
In a nutshell…
I found a box of 2014 Topps Baseball on eBay from a seller based over in the US who goes by the username of tntnorthnj. Ordinarily I wouldn’t name names but I’d like other international buyers to be aware of who they might be dealing with!
The box was listed at $54.89 with $7.00 international shipping. Now, before I go any further I’d like to point out that ordinarily the shipping on a box like this is usually in the region of $25.00+ so I knew that there must be a mistake with the amount and I wanted to capitalise. A bit mercenary of me, but what the hell!
I offered a cheeky $51.00 and the seller countered with $54.00. Since the postage was sooooo low I decided to bite, accepting the counteroffer and paying the $61.00!
So far so good, and all above board! Here’s a look at the listing –
Anyway, everything went through OK and the seller even left me some positive feedback, and off I go to bed safe in the knowledge that I’ve gone and snagged myself a bargain.
Morning comes along far too quickly and I have a quick look at my phone to check emails. Hold on a sec… What’s this!?!? A refund for $61.00 for the box I paid for the night before, including a message that says – “This item cannot be shipped abroad”
Now wait a bloody minute!!! I think it can and you’ve got a listing that confirms this. So I send off a message through eBay to query this and get a reply that says – “We do not ship wax internationally anymore, shipping costs got too expensive”
OK… I’ll concede that it is pretty pricey to ship outside of the US, but when there’s a listing that clearly states that the seller does ship internationally and which clearly states the cost of shipping internationally, I’d like to think that this is something that should be honoured. I even checked the description to see if I’d missed something that said NO INTERNATIONAL WAX SHIPPING (or something along those lines) but nothing! Here, take a look –
I contacted the seller again just over 24 hours ago to query the issue and have so far heard nothing back. In all honesty I’m not expecting to hear anything either.
So here’s my issue… When a purchase goes through eBay is keen to point out that this is a binding sale between the buyer and the seller. Everything I did from a buyer’s perspective falls in line with this and I’m happy with my part in the proceedings! Unfortunately our seller doesn’t seem to agree that the usual selling rules on eBay apply to them, and that it’s OK to refund a transaction (without my agreement) just because they realise that they’ve undercharged on the shipping!
Now I’m sure that this is something that we’ve all done before and we’ve probably had to just suck it up. A few years ago I sold a load of D&D modules to a buyer in the US and I woefully underestimated the shipping costs. I sold the modules for £15.00 (approx $25.00) and charged £12.00 (approx $20.00) for shipping. I forgot to consider the weight of the items and the total cost of shipping ended up being £30.00 (approx $50.00)! So not only did I not make any money on them but I ended up having to spend some of my own money to send them overseas! Not once did I consider ending the deal or refunding the money!
So, where do we go from here??
Am I within my rights to think that the seller should have honoured the transaction (despite suffering a potential loss on shipping costs)? or is the seller within his rights to arbitrarily refund what I paid without even consulting me first?
Should I report the seller to eBay? and will they even be in a position to do anything about it? I mean… I can’t imagine they can force a seller to honour the original sale and send the box over at the original transaction price, can they?
Am I able to take this any further? or should I just leave some feedback and move on?
Personally I think the seller is a bit of a shyster who obviously thinks that the usual rules don’t apply to them! The best thing is the seller hasn’t even made any attempt to alter their listings for wax boxes, so they are still showing with international shipping at $7.00!
So come on the guys!! Who’s going to be the first to get the ball rolling on this one? I’m sure you’ll have an opinion either way so let me know what you all think!
As I said at the top, I like to think I’m a pretty understanding and considerate person, but sometimes…